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First Base PRU, Lowestoft

Complaints Procedure

The LEA has set up procedures so that concerns of parents about the curriculum and related matters may be considered and, where possible, resolved locally.

In the first instance, particular problems should be referred to the Head of First Base who will try to achieve a satisfactory outcome by informal means.Secondly contact Angela Piner, Chair of managers. If, however, the issues cannot be resolved in this way, you can put your concerns in writing to Helen Stanley, Lead Officer (Social Inclusion), Endeavour House, 8 Russel Road, Ipswich IP12BX

Parents' views on First Base's provision and support are very important and evaluation forms are sent to all parents at the end of the child's provision, to ensure we listen to your comments and evaluate our service.

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